Dispute Resolution

Viradabet is committed to providing the best possible experience for its customers. However, we recognize that problems may sometimes occur. If you have any problems with our services, please contact us as soon as possible so that we can resolve it quickly and fairly.

Our customer service team is highly qualified to resolve any problems. If they are unable to resolve the problem, it will be escalated to a senior member of the team, who will independently review the situation and seek a solution.

To make a complaint, you can contact us by email. To ensure that your complaint is resolved as quickly as possible, it is important that you provide as much information as possible, including your name, username, and full details of your complaint.

When your complaint is received, it will be assigned to a member of the Ganha 7 customer service team for review and resolution. We will respond within 48 hours. If our response is not satisfactory, you may request an appeal, which will be overseen by a member of our customer service management team. This appeal should be seen as the final response from Viradabet. If you are not in agreement with our final response, you may escalate your complaint to Curaçao eGaming ('CEG') by clicking on the validation seal at the bottom of the Viradabet website.

Thank you for choosing Viradabet.